PRIVACY POLICY
Effective Date: January 2025
At Organic Lia, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
​1. Who We Are
Organic Lia is committed to providing holistic wellness services while safeguarding your personal data. If you have any questions about this policy, please contact us at:
Email: info@organiclia.com
2. What Personal Data We Collect
We collect personal data to provide our services effectively and improve your experience. The information we collect may include:
• Identity Data: Name, title, date of birth.
• Contact Data: Email address, phone number, postal address.
• Health Data: Information you provide during consultations or treatments (collected with your explicit consent).
• Transaction Data: Payment details and records of services purchased.
• Technical Data: IP address, browser type, and device information when you visit our website.
• Marketing Preferences: Information about your preferences for receiving newsletters or offers.
3. How We Use Your Personal Data
We use your data to:
• Provide and personalise our services.
• Communicate with you regarding appointments, services, and updates.
• Process payments securely.
• Send newsletters, offers, or event invites (only if you have opted in).
• Maintain legal and regulatory compliance.
We will not use your personal data for purposes outside of those stated without your consent.
4. How We Protect Your Data
Your data is stored securely and accessed only by authorised personnel. We implement measures such as:
• Encryption for sensitive data.
• Regular audits of our data handling practices.
• Secure servers to store information.
5. Sharing Your Data
We do not sell or rent your personal data. However, we may share your information with:
• Service Providers: To process payments or manage our marketing systems.
• Legal Authorities: When required by law or to protect our rights.
Any third-party providers we work with are required to comply with UK GDPR standards.
6. Your Rights
Under UK GDPR, you have the following rights:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data (subject to legal obligations).
• Restriction: Request limits on how we process your data.
• Objection: Object to certain data processing activities.
• Portability: Request your data in a machine-readable format.
To exercise any of these rights, please contact us at info@organiclia.com. We aim to respond to requests within one month.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.
• Service-related data: Retained for up to 7 years to meet legal and accounting requirements.
• Marketing preferences: Retained until you opt out.
8. Cookies and Website Usage
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that collect information about how you interact with our site.
You can manage your cookie preferences in your browser settings.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in legal requirements or our services. The latest version will always be available on our website, and we encourage you to review it periodically.
10. Complaints
If you believe we have not handled your data in accordance with UK GDPR, you have the right to file a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
Thank you for trusting Organic Lia. If you have any questions or concerns about this policy, please don’t hesitate to get in touch at info@organiclia.com