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TERMS & CONDITIONS

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Welcome to our wellness services. Please read the following Terms & Conditions carefully before booking any of our services. By booking an appointment, you agree to these terms.

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1. Bookings

  • All appointments must be booked in advance via our online booking system, email, or by phone.

  • A non-refundable deposit of £20 (minimum, depending on service) is required to secure your booking. This amount will be deducted from the total cost of your service on the day of your appointment.

  • Confirmation of the booking will be sent via email or SMS.

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2. Cancellations & Rescheduling Policy

  • If you need to cancel or reschedule, please notify us at least 48 hours before your appointment.

  • Cancellations made within 48 hours will forfeit the deposit.

  • If you reschedule within the 48-hour window, your deposit can be applied to your new appointment.

  • No-shows and same-day cancellations will be charged the full amount of the scheduled service.

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3. Late Arrivals

  • Please arrive on time for your appointment. If you arrive late, your session will still end at the originally scheduled time, and the full session price will apply.

  • For clients arriving more than 15 minutes late, the appointment may be cancelled, and the full session price will be charged.

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4. Payment

  • Payment is required at the end of the service unless otherwise agreed upon.

  • We accept CASH and ONLINE TRANSFER (debit/credit cards will be accepted in future).

  • For packages or courses, payment plans may be available. Please enquire when booking.

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5. Consultation Forms & Health Conditions

  • All clients are required to complete a consultation form before their first session. This is necessary for us to understand any pre-existing conditions and ensure the treatment is tailored to your needs.

  • You must disclose any medical conditions, injuries, or allergies before the treatment. If you fail to disclose relevant information, we will not be held liable for any adverse effects during or after the treatment.

  • For clients with certain medical conditions, a doctor's approval may be required before booking specific treatments.

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6. Refunds

  • All sales are final. We do not offer refunds on services, packages, or courses.

  • Refunds are not provided for missed appointments, cancellations made within 48 hours, or unsatisfactory outcomes due to non-disclosure of medical information.

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7. Packages & Courses

  • Packages and courses must be used within the specified time frame (e.g., 2 months for the Lymphatic Course of 4 sessions). Unused sessions after this period will be forfeited.

  • Packages and courses are non-transferable and non-refundable.

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8. Consultation Forms for Download

  • Consultation forms will be emailed to you prior to your appointment. Please fill this out before attending. If you have not received this 24 hours before your appointment, please email info@organiclia.com. 

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9. Gift Vouchers

  • Gift vouchers are valid for 6 months from the date of purchase.

  • Vouchers are non-refundable and non-exchangeable for cash.

  • Vouchers can only be redeemed for the specific services listed.

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10. Privacy Policy

  • Your privacy is important to us. All personal data collected, including health information, will be stored securely and used solely for the purpose of providing the best possible service. We will not share your data with third parties without your consent.

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11. Right to Refuse Service

  • We reserve the right to refuse service if a client presents with contraindications for the service or displays inappropriate behavior. In such cases, no refund will be provided.

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